800-522-8090
Current wait: 8 mins (2m avg)
Hours: Mon-Fri 7am-9pm, Sat-Sun 8am-5pm CST
Best time to call: 2:30pm
(888) 427-7786
Buckle Credit Card Questions
(800) 695-1788
Buckle Credit Card Questions | TDD/TYY
(800) 626-1255
Corporate Office
Check out if you can find the solution you need.
What happened: The problem: what is status of invoice ID *********** placed on *-** paid thru PayPal
What happened: The problem: Just ordered going to wrong address and I need it going to correct address
What happened: The problem: Cancel my buckle card lost it and send me a new card
What happened: I bought a pair of jeans last Sunday, I went to put them on for a Christmas party and there are holes in the back pocket corners, almost if I was * times bigger than the jeans and that not the case.
What happened: I got a pair of Flying Monkey jeans for Christmas. The tags have been removed, however the jeans have never been worn. The pants are too short for my liking, I would rather exchange them instead of return them but didn’t know if that was possible being I don’t have a receipt or the tags.
What happened: I received a top that was missing a velvet belt. I spoke with someone and they emailed me a return label. I need to find out if that return got back to you and if my order has been re sent to me
What happened: I bought my so some jeans and he waited until yesterday (* weeks later) to tell me that they run him weird in an awkward place. Now, he has several pairs of Salvage Jeans and none of them do that so it is obviously a manufacturer defect or something. He's only one them one timeand they've been sitting in his dresser for * weeks. Unfortunately I don't have the receipt. But when I bought them I used my rewards account. I called our local buckle here and they told me that they could look the receipt up from my rewards account but that I could only get store credit even though they have the receipt right there in front of them. I don't want store credit because I want to get my son some jeans and the only kinds he likes are salvage from the buckle so now I'm going to have to go to Macy's or Dillard's to get him some Silver Jeans because he does like those too. My question is why are they making this so difficult. If they have access to my receipt showing that they were paid for within the **-day return window that is stated in their policy, why won't they rmjust offer me a refund? Especially since they are defective. These jeans were almost *** bucks and now I'm stuck with them? But that's true within the buckle just lost a customer.
To contact the Buckle customer service by phone, you can follow these steps:
Look up the phone number of the Buckle customer service. The phone number is listed on buckle.com. Or check out the Buckle phone number page on WorthEPenny.
Dial the Buckle phone number 800-522-8090.
Hours: Mon-Fri 7am-9pm, Sat-Sun 8am-5pm CST
Best time to call: 2:30pm
Wait for an answer: Once the call is connected, wait for a Buckle representative to answer on the other end.
Average wait time: 2m
Identify yourself and state your reason for calling the Buckle representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Buckle to help them assist you.
Ask for assistance: Ask the Buckle representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Buckle needs additional information from you or provides any instructions, follow them carefully.
Thank the Buckle representative: After you have received the assistance you need, thank the Buckle representative for their time and help.
To get to a real person as quickly as possible when calling Buckle, you can follow these steps:
Dial the Buckle customer service phone number 800-522-8090, which can be found on the Buckle website or in your order confirmation email form Buckle. Or check out the Buckle phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Buckle. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Buckle representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Buckle representative.
If the system still doesn’t connect you to a Buckle representative, stay on the line without pressing any keys. Buckle will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Buckle.
Once you reach a live person, explain your issue and provide any relevant information about your Buckle order. The Buckle representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Buckle website. This may allow you to connect with a Buckle representative more quickly and efficiently than calling.
When calling Buckle customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Buckle account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Buckle representative without any disruptions or background noise.
Be polite and respectful to the Buckle representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Buckle.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Buckle representative address your concern.
If the initial Buckle representative is unable to resolve your issue, politely ask to speak with a supervisor from Buckle or escalate the issue to a higher level of authority.
Take notes during the call, including the Buckle representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Buckle after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Buckle customer service.
If you are unhappy with your call to Buckle customer service, there are several options you can try:
Call again: Try calling Buckle customer service again and speak to a different Buckle representative. Sometimes a different Buckle representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Buckle representative, you can ask to speak with a supervisor from Buckle or escalate the issue to a higher level of authority.
Provide feedback: After the call, Buckle may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Buckle customer service through other channels, such as email or chat. You can also explore the Buckle Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Buckle service, you may want to consider other options such as returning the product you bought on Buckle or filing a complaint with a consumer protection agency.
No, Buckle hasn’t provided any live chat service currently. While live chat support is not currently available, Buckle offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Buckle customer service by phone, email, or social media. Phone support is available during Mon-Fri 7am-9pm, Sat-Sun 8am-5pm CST, and customers can expect a prompt response from a Buckle representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Buckle.
You can contact Buckle via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Buckle via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Buckle official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Buckle, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Buckle. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Buckle social media team.
Please note that the social media accounts of Buckle are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Buckle for certain issues. For urgent or complex issues, it's recommended to contact Buckle customer service via phone or chat for more personalized assistance.
Yes, to contact the Buckle customer support by email, follow these steps:
Go to buckle.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Buckle and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Buckle order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Buckle order number or username.
Once you have completed the email, click send. You should receive a response from the Buckle customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Buckle. WorthEPenny provides free tools and resources to assist customers in reaching Buckle customer service more efficiently, such as the Buckle phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Buckle, as well as forums where Buckle customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Buckle, it is not associated with or endorsed by Buckle.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Buckle official app or the Buckle company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Buckle trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Buckle. All references by WorthEPenny to third-party trademarks like Buckle are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.